- Free shipping on All orders above US$39, if below US$39, the flat shipping fee is $2.
- Normally your order will be shipped out in 1-3 working days and delivery takes 10-21 working days. (US stock and Express Delivery just need 5-10 days)
Note: Delays may occur during this holiday season due to large volume of deliveries. This means it can take an additional 1-4 weeks in the delivery time. If you don't want to risk your orders being delayed, reply to this email within 12 hours of your purchase and let us know that you want to cancel.
You must be aware that delays can occur due to holidays and unforeseen events.
Orders are sent out through regular shipping. If you wish to have them sent with insurance coverage or through express delivery, email us first at firstname.lastname@example.org before purchasing. We will give you the quotation.
We can not cancel your order when it's already shipped.
We use 3rd party couriers to deliver the orders. If you purchase with us you understand that there's risk of parcels getting lost. We only refund orders that have proof that they were not received.
We use 3rd party tracking systems to track orders and if the website states that your order was delivered then we will go by it. Only when the state, city or zip code from your tracking number is not consistent with your inputted shipping details, we will offer the refund. No exceptions.
Our policy lasts 30 days for DOA and wrong item. If 30 days have gone by since your received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be returned and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and order number, product information, etc.
We responsible for the shipping fee to buyer and buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.