Shipping Policy:

Free shipping on orders above US$40, if below US$40, the flat shipping fee is $5.99.
Normally your order will be shipped out from our warehouse in 1-3 working days and delivery time takes 10-20 working days. (US stock and Express Delivery just need 5-10 days) 
Customer will be informed by email or phone text message if the order has been shipped out.

FAQs about Orders and Deliveries during the COVID-19 virus. We are currently continuing ship packages to all the world .However, delivery times may be longer than usual (1-3 weeks maybe)and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

Note: Delays may occur during this holiday season due to large volume of deliveries. This means it can take an additional 1-4 weeks in the delivery time. If you don't want to risk your orders being delayed, reply to this email within 12 hours of your purchase and let us know that you want to cancel.

You must be aware that delays can occur due to holidays and unforeseen events.
Orders are sent out through regular shipping. If you wish to have them sent with insurance coverage or through express delivery, email us first at service@ibeautyneed.com before purchasing. We will give you the quotation.

We can not cancel your order when it's already shipped.
We use 3rd party couriers to deliver the orders. If you purchase with us you understand that there's risk of parcels getting lost. We only refund orders that have proof that they were not received.
We use 3rd party tracking systems to track orders and if the website states that your order was delivered then we will go by it. Only when the state, city or zip code from your tracking number is not consistent with your inputted shipping details, we will offer the refund. No exceptions.

Returns Policy
Our policy lasts 30 days for DOA(Defective On Arrival) and wrong item. If 30 days have gone by since your received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be returned and in the same condition that you received it. It must also be in the original packaging. 
Please DO NOT send your return to the address on your package, write us to service@ibeautyneed.com and we will offer you RMA(Return merchandise authorization) that we cover the shipping fee for defective & wrong product.
For unwanted items, it must be made within 14 days of receiving the order. A restocking fee may apply (in general 15% ) if it's returned without any QUALITY problem. Kindly keep it neat and in its original packaging, The customer will pay for the shipping fee. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You can get email from us about the refund and details.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@ibeautyneed.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@ibeautyneed.com and order number, product information, etc.

We responsible for the shipping fee to buyer and buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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